Service Coordinator
Description
About Us:
At Revolution Power Solutions (RPS), a division of INNIO Waukesha Engines, we design and deliver turnkey power solutions that thrive under extreme conditions. Whether you’re in oil & gas, power generation, or industrial operations, we provide fuel-flexible, overbuilt systems that perform when it matters most.
Why Join Revolution Power Solutions?
Be part of an innovative and fast-growing team developing cutting-edge power generation and oilfield solutions. If you have a passion for mechanical design, problem-solving, and product development, we want to hear from you!
Role Summary:
This Service Coordinator will be responsible for ordering all the parts, consumables, Third Parties and tooling to enable the execution of Service Events. This position must be located in the Midland / Odessa area.
Position Responsibilities:
- Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors.
- Monitor scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines.
- Trigger units’ BOM updates after service event executions in a timely manner.
- Review service events to track any unplanned actions/work which must be added.
- Create required technical and commercial documentation during operations.
- Document all service events and triggered tasks within Oracle throughout the process.
- Handle all direct customer contacts in a proactive and professional way.
- Provide recommendations for improvement regarding operations initiatives.
- Manage material and Third Party resources in a cost sensitive way.
- Ensure compliance with quality and EHS guidelines regarding internal and external resources.
- Ensure Field Service Technicians meet all process discipline and business standards.
- Work within the services team to achieve service key performance indicators.
- Perform other duties as assigned.
Key Performance Indicators:
- Customer satisfaction.
- Cost of servicing work.
- Productivity of technicians and field service engineers.
Minimum Requirements:
- 5+ years of experience in preparing service events and supporting of technical supervisors / coordinators required.
- Technical equivalent and/or experience in working with Oracle ERP, Microsoft Office applications, technical databases.
- Mechanical and/or electrical background.
- High school diploma or equivalent.
- Technical business experience as well as a qualification in a technical field is required.
#Waukesha
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.